Customer Service/Front Desk Officer at Bellpoint Energy Limited

Job Description

RECEIVE VISITORS

• Greet visitors appropriately
• Determine visitors needs in a professional manner
• Maintain visitors’ register
• Offer refreshments tvisitors where appropriate
• Direct visitors tcontact person/appropriate meeting room
• Ensure backup when absent from reception table
• Ability tmaintain composure with difficult consumers. Must remain professional at all times

ANSWER PHONE CALLS

• Answer phone calls in a timely and polite manner
• Determine purpose of the call
• Deal with visitors queries and provide correct information
• Attracts potential customers by answering product and service questions, suggesting information about other products and services.

MANAGE MAIL/CUSTOMER SERVICE

• Reply electronic mail and sort all paper mails accordingly.
• Prepare outgoing mail for pick up or courier
• Organize courier deliveries
• Perform live chat and email correspondence with customers.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution tsolve the problem; expediting correction or adjustment; following up tensure resolution.
• Sift through all in-bound mails from customers and vendors and redirect appropriately tofficers in-house
• Handle all customer related issues with proper guidance from supervisor.

MONITOR OFFICE VISITS

• Monitor people coming & going through the reception doors
• Issue visitor passes where appropriate Be aware of & report suspicious activity.

ORGANISE MEETINGS

• Book meeting rooms Inform participants
• Set up meeting with necessary refreshments & equipments
• Organize catering for meeting

SECRETARIAL SUPPORT

• Prepare correspondence & documents
• Organize mailings Schedule & follow up on appointments
• Maintains customer records by updating account information.

RECEPTION AREA MAINTENANCE

• Keep reception area clear & neat
• Maintain & organize reading materials

Qualifications

• Bachelors degree.
• Prior experience in customer service as a receptionist, front desk representative, or relevant position.
• Basic computer knowledge (MS Office)
• Excellent communication, written and people skills.
• Good multitasking, time management and organisational skills.
• Problem-solving ability with analytical skill.
• Customer oriented and professional attitude.