Customer Service Executive (Retail Industry) at Elvaridah

Job purpose

• The role is an encompassing and evolving role which will involve administrative management, customer service and brand management.
• The successful candidate will be tasked with the duties stated in this document and others as may be decided by the CEO.

Duties and Responsibilities

• Convert potential customers by recommending goods or services and demonstrating how they benefit the customer personally
• Respond to customer inquiries about available products and services
• Establish new customer accounts, recording account information on written forms or digitally
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Inventory management and stock taking.
• Refer advanced cases to management for resolution, providing background information as necessary
• Maintain and regularly update financial account information using computer software programs
• Anticipate customer needs, following up with previous customers to offer reorders or additional services
• Executing marketing initiatives including campaigns, events, sponsorships and corporate social responsibility programs.
• Building brand awareness and increasing brand value and profitability.
• Increasing product sales and market share.
• Collaborating with different teams such as marketing, creative, legal, etc.
• Ensuring that messaging and marketing activities are aligned with brand and company values.
• Develop strong customer relationships in order to generate high volume of prospective clients
• Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the company’s growth plan.
• Determine cross-selling opportunities among different products and services offered by the organization.
• Maintain client relationship management database and utilize it to manage customer contacts and mailing list.
• Implementation of operational policies and procedures.
• Actively involved in the day to day running of the store activities.
• Maintain approved look and feel of the store at all times
• Carry out daily administrative tasks

Qualifications

• Graduate Degree in Management, Social Sciences, Operations
• Minimum of Two years of related work experience

Competencies:

• Innovative and analytical mindset
• Computer literacy and the ability to use Office Applications
• Ability to relate well with people with a view to converting leads.
• Great communication skills (Verbal, Presentation).
• Smart, Critical, strategic and creative thinking.