Customer Service Executive (Patient Services) at Sigma Consult

Experience Level: 2–4 Years
Work Mode: Onsite (Standard Hospital Hours)
Salary Range: ₦120,000 – ₦150,000 Monthly

Job Summary

We are seeking a service-driven and highly organized Customer Service Executive (Patient Services) to join our hospital team in Enugu. The successful candidate will manage the entire patient experience journey, ensuring a seamless, professional, and compassionate process from admission to discharge.

This role requires a proactive professional skilled in service management, workflow coordination, and client satisfaction monitoring. Candidates with experience in hospitality, hotel management, or structured service delivery will find their skills highly transferable.

Key Responsibilities

• Patient Admission & Intake Management: Supervise inpatient admissions, verify documentation, manage consent forms, and initiate billing processes.
• Customer Liaison (Care Navigation): Act as the primary point of contact between patients, families, and clinical teams (doctors and nurses).
• Service Quality Monitoring: Conduct regular service checks, participate in ward rounds, and address non-clinical issues such as comfort, food, and environment to ensure service excellence.
• Family Communication: Provide courteous and timely updates to families regarding patient conditions, visitation policies, and discharge plans.
• Discharge Coordination: Collaborate with medical, billing, and transport teams to facilitate smooth and efficient discharge processes.
• Administrative Reporting: Maintain daily service records, manage bed allocations, and prepare reports on patient feedback and service metrics.

Qualifications & Requirements

• Education: B.Sc. or HND in Hospitality Management, Health Administration, Public Health, Social Sciences, or related discipline.
• Experience: 2–4 years of relevant experience in structured service delivery, hospital coordination, or hotel guest relations.

Core Competencies: Excellent communication, interpersonal, and organizational skills.

• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Personal Attributes: Calm, empathetic, detail-oriented, and service-focused personality.
• Added Advantage: Familiarity with NHIS/HMO billing procedures and inpatient service workflows in a healthcare setting.

Benefits

• Competitive Salary and Regular Performance Reviews
• Continuous Professional Development and In-Service Training
• Supportive, Inclusive, and Collaborative Work Environment
• Clear Opportunities for Career Growth and Advancement
• Access to Staff Healthcare and Wellness Programs