Customer Service Executive at Owens and Xley

Location: Victoria Island

Role Overview

In this role, you will enhance customer experiences and track all points of customer engagement. Other functions include addressing customer complaints and identifying ways to improve our services.

Duties and Responsibilities

• Serve as the primary point of contact and track customer experiences across online and offline channels, devices, and touchpoints.
• Respond to customer inquiries and schedule appointments for consultations with the creative director or designer.
• Identify customer needs and take proactive steps to maintain positive experiences.
• Work with the technology teams to ensure a seamless buying experience via digital channels.
• Promptly raise caution when issues relating to pre or post-sales are identified to ensure seamless customer experience.
• Respond to inquiries and complaints in a timely and effective manner, via phone, email, or social media.
• Review and analyze customer feedback and create strategies to meet their needs and facilitate improvement on products and services.
• Document processes and log technical issues, as well as customer compliments and complaints.
• Assist with consultations to identify customer’s needs and outfit specifications.
• Work closely with the designer during fitting sessions and confirm that outfits meet the customer’s specifications.
• Contact new and existing customers to meet and exceed sales objectives.
• Work closely with the production, marketing, and sales teams to enhance customer service and brand awareness.
• Promote the brand’s service across all digital platforms.
• Create and implement sales strategies to promote sales to generate revenue.
• Stay abreast with industry trends.
• Perform all other related tasks as assigned.

 Requirements:

• A Bachelor's degree in marketing, communications, sales,/ any other related field.
• 4 years experience in customer experience, sales, and marketing/ experience in a similar role.
• Knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office package.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Excellent communication and problem-solving skills.

Salary

₦ 200, 000