Customer Service Executive at Myrtle Management Consultants

Location: Port Harcourt, Rivers
Job Type: Full Time

Job Description

• Located in the heart of Port-Harcourt, Rivers State with the vision to cover the South- South region, our client seek to hire a professional and young Customer Service Executive to join their growing team and promote their business goals and objectives.

Job Responsibilities

• Receive and dispatch orders for products or deliveries
• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace shipments as required
• Utilize Process Monitors and Workflows on daily basis
• Ensure timely movement and delivery of freight to customers
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client invoicing
• Interact with our customers in arranging their shipments, exceeding customer service expectations
• Contribute to maintain strong relationships with suppliers
• Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' service work order and service contract, standard operating procedures, SLAs are followed and update
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Various reporting responsibilities as needed
• Maintain logs and records of calls, hard copies of customer files and billing activities and other information.
• Monitor the route and status of field team to coordinate and prioritize their schedule
• Respond to any issues and follow-up by coordinating with the appropriate departments or field team.

Qualifications

• 6 months to 1 year related experience and / or training; or equivalent combination of education and experience
• Understanding of transportation documentation and terms is a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English.

Remuneration

• Competitive along with other benefits (HMO, Pension).