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  • Posted: Aug 30, 2022
    Deadline: Sep 3, 2022
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  • Mara Cruiz Organics, a beauty brand that manufactures hair products for Africans
    Read more about this company

     

    Customer Service Executive

    Responsibilities

    The sucessful candidate will:

    • Manage large amounts of incoming order
    • Convert leads to customers
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right method and approach
    • Meet customer service teamsales targets
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers
    • Follow up on present and past customers.

    Requirements

    • Candidates should possess an OND / HND / Bachelor's Degree with 0 - 3 years relevant work experience.

    Method of Application

    Interested and qualified? Go to Mara Cruiz Organics on airtable.com to apply

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