Customer Service Executive at Mara Cruiz Organics

Responsibilities

The sucessful candidate will:

• Manage large amounts of incoming order
• Convert leads to customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right method and approach
• Meet customer service teamsales targets
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Follow up on present and past customers.

Requirements

• Candidates should possess an OND / HND / Bachelor's Degree with 0 - 3 years relevant work experience.