Customer Service Executive at LD&D Consulting

Key Responsibilities

• Respond promptly to customer inquiries via chat, phone, email, and social media.
• Resolve customer complaints efficiently and professionally.
• Assist users with account setup, deposits/withdrawals, and general betting-related queries.
• Escalate technical issues to the platform or IT team and follow up on resolutions.
• Maintain up-to-date knowledge of platform features, promotions, and betting rules.
• Record customer interactions and feedback for reporting and improvement purposes.
• Provide a seamless customer experience and ensure satisfaction at all touchpoints.

Requirements

• 1–3 years of experience in a customer service role, preferably within the betting or fintech space.
• Strong communication and interpersonal skills.
• Good understanding of sports betting platforms, odds, and common user issues.
• Tech-savvy with basic troubleshooting abilities.
• Ability to work flexible shifts, including weekends and evenings.
• Calm, patient, and solution-oriented approach to customer engagement.