Customer Service Executive at HRbreakoutRoom

Location: Lekki Phase 1, Lagos
Industry: Beauty Salon

Job Overview

• As the Customer Service Executive, you are responsible for achieving sales goals through exceptional customer service, providing product / services information, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency.

Duties and Responsibilities

• Welcome walk-in clients
• Develop in-depth knowledge of all products: their features and benefits
• Respond to calls, emails, and direct messages on social media platforms(WhatsApp,Facebook, and Instagram)
• Collect and record information and appointment details from walk-in clients
• Book and confirm appointments
• Send appointment reminders to clients
• Prepare daily reports on sales
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Receive and process payments from walk-in clients
• Confirm payments and send receipts via email
• Reconcile clients orders with stylists
• Keep records and follow up with stylists to know the status of clients orders
• Ensure clients orders being sent out are in line with the company’s standards
• Call clients to get feedback after-sales and services
• Send company approved broadcast messages and newsletters to customers monthly
• Take the extra mile to engage customers

Qualifications

• Should possess a B.Sc. or HND in a related field.
• 3 years’ experience in a similar role.
• Great interpersonal skills
• Highly Organized and Self-control
• Able to work under pressure to meet deadlines
• Good organizational skills
• Customer orientation and ability to adapt / respond to different customers
• Effective listening skills
• High emotional intelligence
• Excellent written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively.

Salary
N80,000 - N120,000 / Month.