Customer Service Executive at Fact Base Consulting

Our client is a formidable company in the Nigerian maritime industry, with focus majorly on logistics and relocation services, located in *Apapa*. It provides top-class services to most reputable multinational companies and international organisations in Nigeria. The company requires an honest, diligent and intelligent professional to grow with its team as a Customer Service Executive.

Job Description (Summary)

• Download and respond to all customer/client’s requests (e.g. origin or destination requests).
• Register and manage incoming business mail daily.
• Follow professional customer service processes and techniques to ensure operational excellence.
• Manage client relationships and provide exceptional service to ensure higher customer retention.
• Update clients with relevant information on shipment status (inbound and outbound).
• Gather necessary information from customers/clients to ensure smooth service delivery.

Major Requirements

• A degree/ HND in OTM, or any of the Management, Social, Physical, Life Sciences or Humanities/Law.
• A higher degree may be a plus.
• Minimum of two years’ experience in a similar role.
• Strong proficiency in MS Office Suite.

Reward System

• Salary is highly competitive and negotiable.
• There is bright prospect for career growth.

Note:

• Must be MALE for gender balance.
• This is a permanent job. Candidates working as contract staff from banks have competitive advantage.