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  • Posted: Aug 23, 2023
    Deadline: Sep 22, 2023
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    We operate bus transportation services according to accepted international standards of road transportation. Our services are specially designed for distinguished travellers who would otherwise use air service. The operations within and outside Nigeria are carried out in ultra modern terminals, with comfortable lounges in various cities of Nigeria. Lag...
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    Customer Service Executive

    Job Responsibilities

    • Handling Outbound and Inbound calls from customers.
    • Providing information and resolving customers on complaints regarding specific products as well as services.
    • Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
    • Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
    • Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels.
    • Interpret and accurately communicate our terms and conditions of service where and when applicable.
    • Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing.
    • Ensure deliverables are met within ascribed SLA timeframe.
    • Perform all other duties as assigned.

    Job Requirements

    • Minimum of Bachelor's Degree or HND in any relevant discipline
    • Minimum of two (4) years cognate experience in Customer Service/ Care.

    Method of Application

    Interested and qualified candidates should send their CV to: careers@ekesonstransport.com using the job title as the subject of the mail.

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