Customer Service Engineer at MeWe Electronics

Job Summary

• We are seeking a skilled and experienced Customer Service Engineer to provide technical support, diagnostics, installation, maintenance, and repair services for a wide range of home appliances.
• The ideal candidate must possess strong troubleshooting skills, excellent customer service abilities, and hands-on experience working with household appliances.

Key Responsibilities

• Diagnose, troubleshoot, and repair home appliances, including refrigerators, washing machines, air conditioners, microwaves, cookers, water dispensers, and other household equipment.
• Attend to customer complaints and provide prompt technical solutions.
• Carry out installation, maintenance, and servicing of appliances at customer locations.
• Conduct routine inspections and preventive maintenance to ensure optimal appliance performance.
• Prepare service reports and maintain accurate records of repairs, installations, and maintenance activities.
• Educate customers on proper appliance usage and maintenance practices.
• Recommend replacement parts and ensure proper inventory usage.
• Escalate complex technical issues when necessary and follow up until resolution.
• Ensure compliance with company safety procedures and technical standards.
• Maintain a professional relationship with customers and represent the company positively at all times.

Requirements

• Minimum of HND in Electrical/Electronics Engineering, Mechanical Engineering, or a related discipline.
• Must have practical experience working with home appliances.
• 3–5 years' experience in appliance repair, maintenance, or technical customer service.
• Strong knowledge of electrical and mechanical systems of household appliances.
• Ability to read and interpret technical manuals and wiring diagrams.
• Good problem-solving and fault-diagnosis skills.
• Excellent communication and customer relationship management skills.
• Ability to work independently with minimal supervision.
• Must be physically fit and willing to travel within Lagos when required.
• Gender: Male Preferred
• Age Range: 29 – 40 years

Preferred Skills:

• Hands-on experience with major home appliance brands.
• Strong technical reporting and documentation skills.
• Ability to handle multiple service requests efficiently.
• Good knowledge of customer service best practices.

Benefits

• Performance-based incentives.
• Opportunities for professional growth and technical training.
• Supportive and professional work environment.