Customer Service & Engagement Officer at Tamak Logistics

Key Responsibilities

• Respond promptly to messages across channels.
• Provide accurate delivery and pricing information.
• Coordinate order fulfilment and maintain a 90% delivery success rate.
• Track deliveries and update customers.
• Follow up with existing and bulk clients.
• Ensure all customers complete required payments.
• Escalate suspicious activity or policy violations.
• Support workflow improvements and tech adoption.

Requirements

• BSc, HND, or MSc in any field.

Location Requirement:

• Must reside in Lagos.
• Preference for candidates near Surulere/Yaba.

Required Skills & Competencies:

• Excellent communication skills.
• Strong customer service orientation.
• Ability to multitask under pressure.
• Problem-solving and conflict resolution skills.
• Familiarity with WhatsApp Business or CRMs (added advantage).

Salary
N70,000 - N100,000 / month