Customer Service / E-commerce Officer at People2profit-NG

You will help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

Job Responsibilities

• Assist in the processing of online purchases quickly and while providing superior service to customers.
• Field calls and E-mails of customer inquiries.
• Assist with returns and the RMA process as needed.
• Coordinate with shipping carriers to ensure the safe delivery of all packages.
• Demonstrates a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy, and knowledge.
• Demonstrate knowledge of computer components to assist customers with technical questions as needed.

Qualification / Requirements

• HND/B.Sc Degree in any relevant program
• Minimum of 3-5 years experience in customer service (preferably E-Commerce sector )
• Past working Experience in an E-commerce company is preferred, not a MUST
• Past working Experience in a Telesales position is preferred, not a MUST
• Detail-oriented and quick-thinking personality with the ability to work in a fast-paced environment..

Salary Range: N60,000 monthly net plus other benefits

Use Customer service /E-commerce officer as subject of the Mail