Customer Service Data Management at Willers Solutions

Responsibilities

• Using automated tools to extract data from primary and secondary sources
• Removing corrupted data and fixing coding errors and related problems
• Developing and maintaining databases, data systems – reorganizing data in a readable format
• Performing analysis to assess quality and meaning of data
• Filter Data by reviewing reports and performance indicators to identify and correct code problems
• Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction
• Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time.
• Analyzing local, national, and global trends that impact both the organization and the industry
• Preparing reports for the management stating trends, patterns, and predictions using relevant data
• Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governancestrategies.
• Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.

Requirements

• Candidates should possess a Bachelor of Technology (B.Tech) with 3-5 years work experience
• Strong mathematical skills to help collect, measure, organize and analyze data
• Knowledge of programming languages like SQL, Oracle, R, MATLAB, and Python
• Technical proficiency regarding database design development, data models, techniques for data mining, and segmentation.
• Experience in handling reporting packages like Business Objects, programming (Javascript, XML, or ETL frameworks), databases
• Proficiency in statistics and statistical packages like Excel, SPSS, SAS to be used for data set analyzing
• Adept at using data processing platforms like Hadoop and Apache Spark
• Knowledge of data visualization software like Tableau, Qlik
• Knowledge of how to create and apply the most accurate algorithms to datasets in order to find solutions
• Problem-solving skills
• Accuracy and attention to detail
• Adept at queries, writing reports, and making presentations
• Team-working skills
• Verbal and Written communication skills
• Proven working experience in data analysis