Customer Service / Call Center Agent at ABC Transport

Do you live in Fadeyi, Yaba, Surulere, Festac or its environs?

ABC Logistic is one of Nigeria\'s big players in the logistics industry. We offer a good and pleasant working environment with good structure. We seek to engage the services of Customer Service / Call Center Agent.

Job Summary /Objective:

The staff will be responsible for attending to customers’ requests and inquiries, resolving customers complaints and generally serve as a face between the company and its customers. 

JOB DUTIES/RESPONSIBILITIES:

• Attending to terminal cargo enquires, objections and complaints
• Drafting daily and monthly report on major customer’s enquiries, complaints, and objections, and suggestions. ( Tabular report format)
• 100% compliance with cargo SOP.
• Ability to work with CARGO SIMPLY software.
• Carryout quick response to customer enquiries and complaints ranging from: Damaged shipment, missing shipments and delayed shipments. Keep all units concerned informed about any the identified issues listed.

ACADEMIC REQUIREMENT

• HND/B.Sc in any  discipline.
• MUST have completed NYSC programme.