Customer Service Assistant, Benin at Green Africa

Job role

• Ensuring accurate weights of baggage at the check-in desks are captured and processed
• Recording and storing of unclaimed Green Africa tagged baggage at the Arrival hall in the store
• Assisting customers with their luggage and direct customers with baggage irregularities (such as lost or damaged) to the Duty Officer
• Advising and assisting customers on how to process payment for their excess baggage
• Ensuring baggage is properly tagged with destination details before conveying the baggage to the Baggage Screening Point
• Ensuring that baggage is in good condition before acceptance. Any noticed damaged bag should be handled in line with Green Africa policy
• Recording and processing all Company Materials (COMATs) and RUSH bags accordingly either on a departing or an arriving flight
• Prompt identification and assistance of customers with special needs (eg Wheelchair customers, Expectant mothers, Mothers with infant, Group travellers etc) before approaching the Check-in desk
• Ensuring that no baggage is left unattended to within the check-in area. Also, checks for suspicious baggage and adheres to security procedures and weight limits before tagging such bags
• Coordinating with the Check-in officers and the Turnaround Coordinators to track unloaded baggage

Must have skills

• Attention to details Time management Good communication skill Customer Service Skills Communication Skills
• Good to have skills
• Problem solving Interpersonal relationship skill Teamwork

Qualifications

• OND/SSCE
• Exceptional Communication and Interpersonal skills
• High- level numeracy skills
• Strong ability to pay attention to detail