Customer Service Analyst at Fosad Consulting

Reporting Line: Customer Service Manager

Job Summary

• We are looking to hire the services of a Customer Service Analyst who will be responsible for reviewing the customer service department’s operations and provides recommendations on ways to improve productivity and customer satisfaction levels.

Job Responsibilities

• Using Customer Service data, observations and market trends and reports to get a clear picture of the department’s operations and ways to improve it.
• Providing the Customer Service department with process or sales improvement strategies.
• Assisting the Customer Service unit with capacity development by helping team mates accustom to new customer experience initiatives
• Timely and accurate delivery of results as dictated by Customer Service Manager.

Job Requirements

• A Bachelors Degree in any field
• Minimum of 1 year of experience in a similar role
• Data Analysis experience
• Proficient in Microsoft Office Suite
• Knowledge of customer service practices
• Experience in mediation and conflict resolution techniques
• Knowledge of research practices

Salary & Benefits

• NGN720,000 gross Annually.
• Health Insurance for Staff and dependents
• Leave allowances
• Bonuses

Note: Candidates that live around Apapa are advised to apply.