Customer Service Agent at Vovida Communications Limited

Responsibilities

• This role is responsible for providing excellent customer service by handling information inquiries, passenger check-in, baggage check-in, and problem resolution for airlines
• First point of contact (POC) dealing with all customer requests and needs.
• Verify customer documentation and print tickets
• Provide current and accurate information to customers
• Provide assistance to customers
• Maintain positive customer relations at all times by using good judgment and the ability to multi-task
• Identify opportunities to improve customer experience and increase satisfaction
• Provide daily service reports including maintenance reports and daily usage figures.
• Work with customers/ company technical team to identify problems and advise on the solution
• Update customer database and other duties as may be assigned.

Requirements

• Interested candidates should possess a B.Sc Degree with 1-2 years experience.
• Time management
• Experience in service or hospitality-related environment
• Ability to create a relationship that builds trust
• Ability to multi-task and manage schedules and people:
• Keep up with ever-changing schedules, and coordinate proactively across departments to ensure pending tasks are being completed.
• Be able to do several tasks with constant interruptions.
• Problem-solving skills using exceptional judgment
• Excellent report writing skills;
• Good leadership and team building skills
• High level of integrity and confidentiality;
• Attention to details
• Strong oral and written communication skill
• Good interpersonal and communication skills – written and spoken
• Proficiency in the use of Ms Office Suite (Word, Excel and Power point)