Customer Service at Advantage Health Africa

  Requirements         

• B.sc/HND in social sciences or related courses 
• Minimun of 2 years work experience in similar position 
• Proven customer support experience or experience as a Client Service Representative
• Excellent communication and presentation skills
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of personalities.
• Ability to multi-task, prioritize, and manage time effectively

 Job Responsibilities 

• Manage large amounts of incoming phone calls
• Answer client inquiry & generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file document
• Take the extra mile to engage customers