Customer Satisfaction Representative at Oludidit

Role Overview:

We are seeking highly skilled and customer-focused Customer Satisfaction Representatives to join our teams in Abuja and Lagos. As the first point of contact for our customers, you will be responsible for ensuring their satisfaction with our products and services, resolving issues promptly, and providing exceptional customer experiences.

Responsibilities:

• Manage customer inquiries via phone, email, and in-person
• Process orders and requests efficiently and accurately
• Provide detailed product information and resolve customer complaints
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to resolve customer issues and improve processes
• Meet and exceed customer satisfaction targets and performance metrics

Requirements:

• Bachelor's degree in any field
• Completion of the National Youth Service Corps (NYSC) program
• At least 3 years of experience in customer service or a related field
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficient in Microsoft Office and CRM software
• Strong analytical and time management skills

By requiring 3 years of experience, we are looking for candidates with a higher level of expertise and a proven track record of success in customer service roles.