Customer Retention Specialist at CMTrading

• Your primary responsibility is to cultivate and maintain relationships with existing customers to increase customer loyalty, minimize churn, and maximize revenue for the organization.
• You will be part of a dedicated team focused on retaining customers and ensuring their satisfaction with the company’s products and services.
• Your role will involve proactively engaging with customers, understanding their needs, and addressing their business relationships with the company.

JOB DESCRIPTION (Key Responsibilities):

• Customer Relationship Management
• Retention Strategy Execution
• Customer Needs Assessment
• Issue Resolution
• Customer Feedback Analysis
• Customer Retention Metrics Tracking
• Product Knowledge and Training

REQUIREMENTS (Skills & Qualifications):

• High school diploma or equivalent; a bachelor's degree in a relevant filed is a plus.
• Have 3 to 4 years of previous experience as a Retention Agent in a CFD company/ Forex Brokerage.
• Experience in account management, or sales role, focused on customer service retention specific to leveraged products and the effects on client accounts (Margin Call, Maintenance Margin etc).
• Excellent interpersonal and communication skills, both verbal and written.
• Strong problem solving and conflict resolution abilities.
• Have advanced knowledge of the CFD industry and its relevant products (FX/Shares/Commodities/Crypto etc.).
• Possess the ability to explain fundamental industry related terms and concepts accurately and easily.
• Ability to read, analyze graphs and apply technical analysis on financial instruments.
• Ability to empathize with customers, understand their perspectives, and provide effective solutions.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Analytical mindset with the ability to interpret customer data and draw actionable insights.
• Self-motivated/target-driven, with the ability to work effectively both independently and as part of a team.
• Adaptability to handle diverse customer personalities and situations.
• Knowledge of the industry and market trends affecting customer retention.

BENEFITS:

• We offer an attractive remuneration package based on qualifications and experience.
• Cross-functional Collaboration.
• Dynamic, Multinational and Multicultural Environment
• Work-Life Balance.