Customer Retention Officer at Getpayed Technology Solutions Ltd

Responsibilities

• Develop and implement strategies to retain customers.
• Address customer concerns and provide timely solutions.
• Analyze customer feedback to improve service delivery.
• Collaborate with sales and support teams to enhance customer experience.
• Maintain records of customer interactions and follow up on engagements.

Requirements

• Bachelor's Degree in Business, Marketing, or a related field.
• Experience in customer service, sales, or relationship management.
• Strong communication and problem-solving skills.
• Ability to analyze customer data and provide insights.
• Proficiency in CRM software is a plus.
• Candidate must reside on the island and it's environs.