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  • Posted: Jan 23, 2023
    Deadline: Feb 9, 2023
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    Reposebay is a boutique recruitment company serving both micro employers and SMEs with customized solutions and human capital growth strategies. Her career advisory specialty services have impacted over 3000+ job seekers.
    Read more about this company

     

    Customer Relationship Manager

    Responsibilities
    You will have the following responsibilities but are not limited to:

    • Answer incoming customer calls and handle general customer concerns.
    • Responsible for maintaining a customer-focused attitude and high level of professionalism by establishing a positive rapport with each customer.
    • Impact the company’s bottom line by problem-solving and focusing on activities that create lifetime customers.
    • Required to possess sound product knowledge which is critical for offering quick and accurate assistance to customers.
    • Will be responsible for operating CRM Software to achieve the following:
    • Collect data and track customers.
    • Engage website visitors by sending targeted emails/newsletters to leads & customers (Email Marketing) and targeted automation.
    • View and recover abandoned carts.
    • Create retention campaigns, from conceptualization through to analysis e.g Offer incentives via loyalty and referral programs.
    • Run scheduled surveys to engage customers and get valuable feedback about our services.
    • Continuously improve our company's customer retention rate as well as the average order value and customer lifetime value.
    • Generate ideas to reward loyal customers/ appreciate Customers’ on their Birthdays.
    • Build E-Commerce reports to track business growth.

    Requirements and Skills

    • Bachelor's Degree / HND in Business Administration, Management or related field.
    • Minimum of 2 years experience.
    • Proven working experience as a Client Relations Manager and Customer Service Officer
    • Clear and persuasive communication skills
    • Empathy.
    • Friendly/warm personality.
    • Ability to use positive language.
    • Patient and attentive.
    • Problem-solving skills.
    • Self-control and patience.
    • Prior experience with CRM Software preferred eg Hubspot.

    Method of Application

    Interested and qualified candidates should send their CV to: bless.reposebay@gmail.com using the Job Title as the subject of the mail.

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