Customer Relationship Manager at Pertinence Group

Description

• We are looking for an experienced Customer Relationship Manager to engage with key clients by creating and maintaining trusted relationships.
• As Customer Relationship Manager you will constantly identify opportunities to grow the customer base and build positive relationships with new clients.
• To ensure optimum client pleasure, you should also be strategic and analytical when solving difficulties.

Responsibilities

• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Cordinating the entire customer support team in line with organzation objective
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.
• Creating & implementation of effective customer service procedures, policies, and standards.
• Implementing an effective customer loyalty program
• Assessing service statistics and preparing detailed reports and recommendations to acheiving organizational goals

Requirements

• Minimum of 2 years experience in Customer service lead role
• Certification in customer service/ experience; Experience in sales & marketing"
• Identify improvement opportunities and develop innovative CX strategies to increase customer satisfaction, loyalty and retention and to meet their expectations
• Ability to collect customer data from different sources to analyse and to convert data into insights to identify opportunities.
• Ability to build and maintain relationships with external stakeholders and internal cross-functional team members.