Pertinence Group started out with a mandate to empower people through investment, training, real estate, with 7 subsidiaries located on the main land and island; with presence in the united kingdom, Canada, and the United Arab Emirates.
We pride ourselves as one of Africa’s most trusted entrepreneurially-minded company, driven by technology and people....
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We are looking for an experienced Customer Relationship Manager to engage with key clients by creating and maintaining trusted relationships.
As Customer Relationship Manager you will constantly identify opportunities to grow the customer base and build positive relationships with new clients.
To ensure optimum client pleasure, you should also be strategic and analytical when solving difficulties.
Responsibilities
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Cordinating the entire customer support team in line with organzation objective
Expanding the customer base by upselling and cross-selling.
Understanding key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
Knowing your competition and strategizing accordingly.
Creating & implementation of effective customer service procedures, policies, and standards.
Implementing an effective customer loyalty program
Assessing service statistics and preparing detailed reports and recommendations to acheiving organizational goals
Requirements
Minimum of 2 years experience in Customer service lead role
Certification in customer service/ experience; Experience in sales & marketing"
Identify improvement opportunities and develop innovative CX strategies to increase customer satisfaction, loyalty and retention and to meet their expectations
Ability to collect customer data from different sources to analyse and to convert data into insights to identify opportunities.
Ability to build and maintain relationships with external stakeholders and internal cross-functional team members.
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