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  • Posted: Aug 19, 2021
    Deadline: Aug 24, 2021
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    We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
    Read more about this company

     

    Customer Relationship Manager

    Job brief

    Palmpay Limited is looking for a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.

    To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

    Ultimately, you’ll maintain strong relationships with Palmpay's clients to boost our brand and profits in the long-run.

    Responsibilities

    • Understand customer needs and develop plans to address them
    • Identify key staff in client companies to cultivate profitable relationships
    • Resolve customer complaints quickly and effectively
    • Forward upselling and cross-selling opportunities to the sales team
    • Promote high-quality sales, supply and customer service processes
    • Aim to preserve customers and renew contracts
    • Approach potential customers to establish relationships
    • Gain solid knowledge of competitors

    Requirements

    • Proven experience as a Client Relationship Manager
    • Knowledge of customer relationship management (CRM) practices
    • Experience in sales or customer service is preferred
    • Problem-solving attitude
    • Excellent communication skills
    • Aptitude for fostering positive relationships
    • Teamwork and leadership skills
    • Customer-oriented mindset
    • BSc/BA in Business Administration or similar field

    Method of Application

    Interested and qualified candidates should forward their CV to: hrteam@palmpay.co using the position as subject of email.

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