Job Openings at Palmpay Limited

Job Description

• Identification and onboarding of new aggregators of other platforms
• Monitoring of all aggregators and their sub-Agents performances
• Engagement of aggregators to ensure resolution of issues, complaints and follow through to ensure that issues are resolved urgently
• Terminal Management- Ensure that terminals are deployed to the right aggregators with the highest potential for viability- Follow through on terminal deployment to ensure that only the right agents have terminals and terminals are put to use as soon as they are deployed to aggregators
• Engagement of new ‘orphaned’ aggregators as soon as they are set up to ensure they are mapped to an aggregator manager weekly.
• Leverage WhatsApp groups to share updates, learning tips, and new product offerings to aggregators

Qualification

• Minimum of B.Sc in related fields

Skills Required:

• Must have Sales experience of 3 years and above
• Good communication and selling skills
• Ability to manage a team.
• Banking experience selling or managing POS agency
• Must have a good network of POS agents across Lagos

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Job brief

Palmpay is looking for a skilled Key Account Manager to oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote Palmpay’s solutions and achieve mutual satisfaction.

The goal is to contribute in sustaining and growing our business to achieve long-term success.

Responsibilities

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Requirements

• Proven experience as key account manager
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation
• BSc/BA in business administration, sales or relevant field

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Job brief

Palmpay Limited is looking for a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.

To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Ultimately, you’ll maintain strong relationships with Palmpay's clients to boost our brand and profits in the long-run.

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Requirements

• Proven experience as a Client Relationship Manager
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• BSc/BA in Business Administration or similar field