Customer Relationship Manager at MacTay Consulting

Job Description:

• Handling the customer relationship and handled feedback between order availability, Production head, Packing Team and dispatch team.
• Creating and maintaining profitable relationships with key and new customers.
• Fixing customer complaints quickly and efficiently.
• Keeping customers updated on the latest products to increase sales.
• Meeting with the Sales team And CEO to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding essential customer individual needs and addressing these.
• Operating business reviews using CRM programs.
• Understanding your competition and strategizing accordingly. 

Job Requirement:

• A Bachelor’s degree in business administration or a relevant field.
• A minimum of 5 years of proven customer relations experience.
• Proficiency in Microsoft Office and customer service software.
• Excellent written and verbal communication skills.
• Adequate understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.