Customer Relations Officer at Swift Consulting

Roles & Responsibilities

• Handle incoming walk-in customers, phone calls, appointments, and messages.
• Address customer’s needs and concerns efficiently and effectively to turn unhappy customers into return guests.
• Build rapport and establish good relationships with customers to ensure customer retention.
• Promote and up-sell products and 6 packages to maximize sales opportunities where necessary.
• Provide constructive feedback on sales, effectiveness of promotions, customers, product, and service,
• launches as well as store activities and trends.
• Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.
• Manage and maintain the salon’s tidiness and cleanliness.
• Other administrative ad-hoc duties were necessary.

Requirements

• Interested candidates should possess an HND in relevant fields with 1 - 2 years work experience.
• A team player and able to work in a fast-paced environment.
• Proactive, self-motivated, and keen to learn.
• Previous customer care experience preferred.
• Good communication and interpersonal skills.
• Ability to change & adapt (high adaptability).