Customer Relations Officer at Iqmedia Concept Limited

Job Description

• The Customer Relations Officer will play a crucial role in maintaining positive relationships with our clients, addressing their inquiries, and ensuring their satisfaction with our services.
• The ideal candidate will possess excellent communication skills, problem-solving abilities, and a customer-first attitude, along with a strong knowledge of computer applications and internet usage to assist in their day-to-day responsibilities.

Responsibilities

• Act as the first point of contact for all client inquiries, offering prompt and professional responses.
• Develop and maintain strong relationships with customers, ensuring their needs and concerns are addressed efficiently.
• Manage customer feedback and complaints, ensuring resolutions are timely and satisfactory.
• Collaborate with internal teams to address customer issues and improve service delivery.
• Monitor and evaluate customer satisfaction through surveys, follow-up calls, and feedback forms.
• Assist in developing and implementing customer retention strategies.
• Maintain detailed and accurate records of customer interactions and transactions using CRM and other software tools.
• Provide administrative support to the customer service department when required.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field (or equivalent experience).
• Minimum of 2 years of experience in customer service or customer relations roles.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with the ability to handle sensitive situations with tact and professionalism.
• Proficient in MS Office Suite (Excel, Word, PowerPoint).
• Sound knowledge of computer applications and internet usage, with the ability to leverage digital tools for effective communication and problem-solving.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Familiarity with CRM software is an advantage.

Preferred Skills:

• Experience in the media or digital marketing industry.
• Multilingual abilities are a plus.
• Proactive and resourceful with a keen interest in customer service excellence.

Why Work With Us

• Competitive salary and benefits.
• Opportunities for career growth and development.
• Collaborative, inclusive, and supportive team environment.
• Exposure to a diverse and exciting range of projects.