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  • Posted: Dec 16, 2024
    Deadline: Dec 23, 2024
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  • Fowgate LLC is a software company with proficiency in delivering customizable Enterprise Software ERP Solutions, Web Applications and Mobile apps.


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    Customer Relations / Admin Officer

    JobSummary

    • We are seeking a proactive and customer-focused Customer Relations Officer to join our team.
    • The ideal candidate will play a key role in maintaining strong relationships with our clients, addressing their inquiry, concerns, and ensuring a positive customer experience.

    Key Responsibilities

    • Serve as the primary point of contact for customer inquiries and concerns.
    • Provide prompt, courteous, and efficient assistance to customers via phone, email, and in person.
    • Build and maintain strong, long-lasting customer relationships.
    • Resolve complaints and ensure customer satisfaction by offering appropriate solutions.
    • Record and track customer interactions and feedback in the system.
    • Collaborate with internal teams to improve products, services, and customer experience.
    • Conduct follow-ups to ensure customer issues are fully resolved.

    Qualifications and Skills

    • Qualification - OND.
    • A minimum of 2 years experience in customer relations or a similar role.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and attention to detail.
    • Proficient in office relevant software or tools, e.g., Microsoft Office, Project Management software, CRM (will be an advantage but can learn on the job).
    • Ability to handle high-pressure situations and multitask effectively

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