Customer Relation Executive at Global Quest Human Resources Consults & Services

Job Description

• Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service
• Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carers
• Ensure matching of carers to clients to match the needs of the client and arrangement of introductions
• Understand and deliver your KPI's and SLA's specifics
• Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined
• Maximise on every opportunity ensuring the client/carer receives outstanding service
• Ensure all system records are up to date and accurate
• Partner with the Worldwide Customer Experience leadership team to set the Executive and Customer Relations strategy
• Manage teams of customer escalation.

Requirements

• Candidates should possess an OND / HND qualification with 1 - 5 years relevant work experience.