Customer Operation Manager at Peridot Forte Solutions Consulting

Our Client in the Solar Energy Industry requires Customer Operations Manager to join their team

Responsibilities:

• Responsible for the maintenance and resolution of customer systems.

• Timely response and resolution to corrective maintenance activities

• Educating customers on energy efficiency, conservation, reliability, and systems operations

• Ensuring energy reliability and satisfaction of customers experience

• Perform all aspects of corrective and preventive maintenance, oversight and modification as required

• Providing timely written report from field operations, status, and constructive feedback

• Maintaining logs of all required repairs, maintenance and monitoring, and warranty of products deployed

• Responding and resolving system faults according to Service Level Agreements

• Keeping work activities under budget with appropriate financial reports

• Resolving and responding to emergency call-outs round the clock

• Scheduling and execution of preventive maintenance activities in a professional manner

• Proper representation of the brand at every interaction with the customer

• Managing quality assurance & control, site acceptance, hand over and job completion from installation partners

• Ensuring that all operation and maintenance activities performed at customer sites comply with OEM warranties

• Troubleshooting and resolving all faults, deficiencies and unusual system occurrences as well as project resources expended on work activities

• Addressing fault management, problem management, incident management, disaster recovery, operation and maintenance of all solar assets and deployments

• Managing customer operations tea

Requirements:

• BSc or MSc degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.

• at least 3-5 years of relevant experience in the engineering

• or technical customer support or technical implementation roles

• Excellent understanding of the utility industry, consumer-oriented Solid understanding of the renewable energy marketplace. Understands market dynamics as well as the legal and regulatory landscape.

• Broad understanding of diagnosing complex problems and delivering analysis of root cause

• Capable of customer empathy for their maintenance experience (SLA, integrations, system management

• Ability to work collaboratively within a team environment as well as research technical problems intensively

• Strong empathy in customer experience (the consumers of your work)

• Ability to lead meetings and drive communication cross-functionally

• Solid troubleshooting skills, with the drive and ability to implement the solution

• Possess maturity in judgment for upward communication and escalation