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  • Posted: Aug 19, 2021
    Deadline: Aug 26, 2021
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  • Gtext Group is a leading digital marketing agency in Nigeria with speciality in Mobile, Email and Social Media Marketing. With our experience of over 9 years, we are sure of servicing you well and beyond your expectations.
    Read more about this company

     

    Customer Fulfillment Officer

    Location: Ikeja, Lagos

    Responsibilities

    • The Customer Fulfillment Officer will be working with our Sales team in bridging the gap and creating harmonious relationship between our organization and clients.
    • Receiving calls and replying mails from customers
    • Receive enquiry and find solution to customer complaints
    • Managelargeamounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tool.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers.

    Requirements

    • Bachelor's Degree / HND qualification with 2 - 4 years work experience.

    Method of Application

    Interested and qualified? Go to Gtext Group on docs.google.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Gtext Group Back To Home
Average Salary at Gtext Group
₦ 84K from 1 employee
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