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  • Posted: Nov 15, 2021
    Deadline: Nov 19, 2021
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  • TremenDoc is a convenient and affordable platform that makes managing health and wellness easy and accessible. Our vision is to promote and participate in the provision of integrated and high-quality, preventative, and rehabilitative healthcare services to the Nigerian public. At the core of our business, is the belief that quality healthcare is a fundamental human right. Our goal is to make healthcare accessible and affordable for everyone
    Read more about this company

     

    Customer Experience Supervisor

    Location: Lekki Phase 1, Lagos

    Industry: Health Tech

    Objectives

    • We are looking to hire a customer service supervisor to coach our service staff to deliver exceptional customer service.
    • The candidate will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes.
    • You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.

    Responsibilities

    • Overseeing and assessing call centre agents activities, and providing them with regular performance-related feedback.
    • Monitoring the daily activities of customer service operations.
    • Monitoring doctors availaibility
    • Ensuring the team targets are met
    • Managing customer flow to ensure proficient customer service.
    • Investigating and solving customer service complaints.
    • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
    • Maintaining documentation pertaining to customer service department activities.
    • Performing additional duties where needed.
    • Compiling Daily,weekly and monthly report for evaluation by the team lead

    Requirements

    • Minimum of B.Sc / HND in any course.
    • 3+ years of work experience in a similar position.
    • Proficient computer skills.
    • Proficient standard office equipment skills.
    • Outstanding communication skills, both written and verbal.
    • Excellent phone etiquette.
    • Outstanding organizational skills.

    Salary
    N100,000 - N120,000 monthly

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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