Customer Experience Supervisor at Tremendoc Limited

Location: Lekki Phase 1, Lagos

Industry: Health Tech

Objectives

• We are looking to hire a customer service supervisor to coach our service staff to deliver exceptional customer service.
• The candidate will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes.
• You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.

Responsibilities

• Overseeing and assessing call centre agents activities, and providing them with regular performance-related feedback.
• Monitoring the daily activities of customer service operations.
• Monitoring doctors availaibility
• Ensuring the team targets are met
• Managing customer flow to ensure proficient customer service.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed.
• Compiling Daily,weekly and monthly report for evaluation by the team lead

Requirements

• Minimum of B.Sc / HND in any course.
• 3+ years of work experience in a similar position.
• Proficient computer skills.
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Excellent phone etiquette.
• Outstanding organizational skills.

Salary
N100,000 - N120,000 monthly