Customer Experience / Sales Representative at Skin101 Clinics

Job Summary

• We are seeking to hire a creative and resourceful individual as a Customer Experience Sales Representative.
• The role will involve being a devoted brand advocate for SKIN101 Center (Skin101 Clinics and its sister companies).
• The jobholder will develop, maintain and build upon foundational relationships with customers to enable quality delivery of services.
• He/she will guide and generate conversations to facilitate the achievement of customer business objectives

Responsibilities

• Manage all incoming phone calls, mails and messages across different platforms.
• Identify and assess customers’ needs to achieve satisfaction.
• Identify prospective customers and generate sales leads.
• Build sustainable relationships and trust with customers through open and interactive conversations.
• Present, promote and sell products and services to existing and prospective customers.
• Provide accurate, Valid and complete information using the right methods.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits.
• Follow communication guidelines, procedures and policies.
• Keep record of customers interaction and processes.

Qualifications

• Minimum of Bachelor’s degree in Communication or any relevant field.
• Minimum of 2-3 years of experience.
• Genuine interest in the beauty industry
• Strong written and verbal communication skills
• Customer-centric and result-oriented
• Excellent organizational skills and keen attention to details.
• Ability to perform well in a fast-paced work environment.
• Excellent selling and negotiation skills.