Customer Experience Representative at Total Child School

• Ensure that the front desk office/reception is kept at an acceptable level of cleanliness, neatness, and aesthetic attractiveness to always offer a pleasurable stay to visitors (internal and external)
• Establish and maintain cordial human relations as necessary to ensure acceptable information exchanges.
• Increase enrolment conversion by meeting and exceeding monthly sales goals, achieved by enrolling families in the academic session.
• Work with the admission team to process of interviews/admissions as directed by the Head of School.
• Employ a consultative phone sales approach to determine the individual needs of families and students.
• Follow up with families who express interest in Corona Schools using email, outbound phone calls, and other methods of communication.
• Maintain parents’ database in line with established procedures.
• Preparation of letters and sending of emails to parents.
• Giving periodic updates to parents about all relevant school programmes and activities.
• Attend to all staff correspondence and handle all staff-related matters as directed by the HOS and the HR department.
• Coordinate all graduation-related events.
• Management of school’s social media account in conjunction with the school’s social media team and the central marketing team to project the school’s activities while ensuring clear communication and compliance with brand requirements.
• Responsible for new customer prospecting and acquisition, enrolment drive, and utilizing corporate tools and applications to document, plan, monitor, and meet sales objectives within CSTC.
• Manage Corona’s switchboard always ensuring regular maintenance and adequate funding in line with established processes.
• Work with the Admission Team to implement the admissions process into the school.
• Monitor term planner.
• Attend to all administrative activities.
• Typing and collation of examination questions.
• Monitor the Trust Council’s Customer Relationship Management (CRM) Software
• Monitor sales of admission form
• Review and process application forms into the school
• Organise school tours for prospective parents.
• Perform other related duties as may be assigned to carry out from time to time by the Head of School.

Qualification

• A relevant degree or equivalent in social science
• Relevant certification in customer service, and office administration will be an added advantage.
• Experience in social media management.
• A minimum of the second-class lower division
• 3-5 years of relevant work experience

Skills

• Supervisory Skills
• Excellent Interpersonal skills – enjoys meeting people, customer-oriented
• Excellent communication skills – articulate, clear and accurate spoken English
• Well-poised, smart and good professional appearance
• Cheerful disposition – patient, not easily irritated, good voice
• An eye for thoroughness and attention to detail
• Able to display initiative and a good understanding of policies
• Pleasant but firm – able to contain challenges while escalating promptly to supervisor
• Disposition for continuous learning, improvement and trainability
• Teamwork and Collaboration skills

Behaviours

• A positive can-do spirit. Achieving results in the right way (professionally, honestly and upholding the business reputation and core values
• Act with a sense of urgency, pace and agility