Customer Experience Officer at Health Connect 24x7

Responsibilities of the Customer Experience Officer

The customer Experience Officer will develop and maintain customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. Some of the responsibilities of the CXO include owning aspects of the customer journey such as:

• Developing feedback surveys
• Scheduling in-person and online meetings with clients
• Develop business case for improvement initiatives to close process gaps identified
• Keep track of market movements and competitor offerings
• Review Customer Experience standards across customer touch points to ensure consistency and uniformity
• Continuously appraise internal processes required to enhance Customer Experience
• And other methods to improve and maintain the overall brand experience

Requirements
Education:

• Minimum of Bachelor's degree/RN qualification in Nursing

Experience:

• Minimum of 3 years in Customer Experience function preferably in HMO.

Key Competency Requirements
Knowledge:

• Project management.
• Healthcare service.
• Customer experiences best practices.
• Knowledge of data gathering techniques.
• Customer Relationship Management.

Skill/Competencies:

• Customer Service.
• Customer Relationship Management.
• Problem solving ability.
• Communication/Presentation skills.
• Data gathering and Analytics.
• Effective time management and prioritization skills.