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  • Posted: Feb 19, 2021
    Deadline: Feb 26, 2021
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    Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.
    Read more about this company

     

    Customer Experience Officer

    NB: Vacancies exist at our Cele (Lagos) and Port-Harcourt Terminals.

    Requirements:

    • University Degree [minimum of 2.2] from an accredited/ reputable tertiary Institution.

    Job Description:

    • Sell bus tickets at GIGM terminals to walk in guests.
    • Make and/or change travel reservation(s) for walk in guest using the online booking system.
    • Create and maintain Guests/ reservation records.
    • Resolve service matters in-person or virtually.
    • Forward booking/traveling reschedule requests to the concerned unit.
    • Announce arrival and departure information using the public address system.
    • Assist with Guests’ luggage check in.
    • Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
    • Adhere to all company policies and promote brand Goodwill.
    • Promote/ Cross sell the GIGM online booking app and other Company products & services.
    • Assist Guests that require special assistance to board or depart conveyance.

    Method of Application

    Eligible candidates should send CVs to hrgigm@thegiggroupng.com with the job role and preferred location as the email subject. Eg: Customer Experience Officer - Cele

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    Back To Home View All Vacancies at God Is Good Motors - GIGM
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