Customer Experience Officer at Dios Dlite

Job Description

• The Customer Experience Officer ensures exceptional customer interactions while driving online sales growth. This role involves managing customer inquiries, optimizing the e-commerce platform, and implementing strategies to enhance brand loyalty and online engagement for products.

Responsibilities
Customer Experience Management

• Act as the first point of contact for customer inquiries through phone, email, and social media channels.
• Develop and implement customer retention strategies, including loyalty programs and personalized communication.

Online Sales Management

• Manage and update the company’s e-commerce platform, ensuring accurate product listings, descriptions, and pricing.
• Collaborate with the marketing team to execute digital campaigns and promotions.

Social Media and Online Engagement

• Manage the company’s social media accounts, creating content to engage and attract customers.
• Respond promptly to comments and messages on social media platforms.

Sales Reporting and Analysis

• Track online sales metrics and provide regular performance reports.
• Analyze customer purchasing behaviour to recommend cross-selling and upselling opportunities.

Qualifications

• Min of HND in Business Administration, Marketing, Communications, or a related field.
• Experience: 1-2 years in customer service, online sales, or a related role, preferably in the FMCG or food industry.
• Skills:
• Strong understanding of e-commerce platforms and tools.
• Excellent communication and interpersonal skills.
• Proficiency in social media management and digital marketing.
• Strong organizational skills and attention to detail.
• Analytical mindset with the ability to interpret sales data and customer behaviour.

Benefits

• Salary – N120,000 / Month.
• Pension
• 13th Month Salary
• Leave Allowance
• Performance Bonus
• Product Discount
• HMO