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  • Posted: Sep 9, 2021
    Deadline: Sep 30, 2021
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  • CreditClan is a Fully Technology Company with the sole mission of crashing Credit origination turn-around-time to Minutes, no matter the complexity of transaction. With over $65bn worth of consumer credit brokered yearly in Africa between Borrowers and lenders, CreditClan is positioning itself as the go-to Platform-as-a-service for lending operations.
    Read more about this company

     

    Customer Experience Officer

    Responsibilities

    • Manage large amounts of outgoing /incoming calls.
    • Generate sales leads.
    • Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
    • Identify and assess customers’ needs to achieve satisfaction.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Provide accurate, valid and complete information by using the right methods/tools.
    • Meet personal/customer service team sales targets and call handling quotas.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Keep records of customer interactions, process customer accounts and file documents.
    • Follow communication procedures, guidelines and policies.
    • Take the extra mile to engage customers.

    Requirements

    • First Degree.
    • Proven call centre experience or experience as a Client Service Officer.
    • Track record of over-achieving quota.
    • Strong phone contact handling skills and active listening.
    • Familiarity with CRM systems and practices.
    • Customer orientation and ability to adapt/respond to different types of characters.
    • Excellent communication and presentation skills.
    • Ability to multi-task, prioritizes, and manages time effectively.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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