Customer Experience Lead at Raedial Farms

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Supervise customer experience representatives
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

Requirements and skills

• Proven working experience as a Customer Service Manager. At least 5 years.
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools.