Customer Experience & Fulfilment Associate at Aneeque

Job Descriptions

• We are seeking a highly motivated individual to join our team as a Customer Experience & Fulfilment Associate.
• As part of our fulfilment team, your role will span across multiple areas of the operation, including inbound processing, order fulfilment, order packaging, and customer returns processing.
• This is a fast-paced and physical position, meaning you must be able to stand, crouch, and lift objects and parcels.
• Our ideal candidate has prior experience with order fulfilment software and strong data entry and customer service skills.

Job Responsibilities
Customer Service:

• Own, manage and improve the day-to-day customer service flow
• As the first point of contact for customer inquiries, provide an amazing experience for customers embodying our brand values
• Respond to inbound emails from both templates and individualized responses
• Manage all customer feedback, updates to subscriptions and size/style exchanges, ensuring the customer has the best experience possible while seeking to minimize return rates and cancellations

Order Fulfilment, Inventory Control:

• Ensure all orders / returns are properly picked, packaged, processed and documented in a timely manner
• Manage stock inventory, as well as fulfilling low inventory orders. Also manage inventory of shipping materials
• Process inventory in adherence to stated customer Quality Assurance policies

Returns Processing:

• Accurately distinguish inventory in order to pick inventory for a customer order or issue a customer credit during the returns and inspection process.
• Process returns, inspecting the items for wear, and determining proper disposition.
• Continuously look for areas of improvement and communicate improvement opportunities to leadership as appropriate
• Keep warehouse organized and reorganize product locations so fast-moving products and products that frequently ship together are most accessible
• Keep up with advancements and changes in the industry and develop an understanding of how new technologies can be leveraged to provide business solutions

About You

• 1+ years of experience in office support, fulfilment, shipping, or inventory management
• Prior experience with inventory management software such as Quickbooks and BigCommerce
• Experience with CRM software is a plus
• Highly organized, detail-oriented and efficient
• Excellent interpersonal skills and superior customer service attitude
• Strong communication skills, both written and verbal
• An overall can-do attitude and a strong passion for your career
• Startup experience is a plus

Details of the Job Requirements:

• Hands-on experience with MS Office and WordPress or other blogging platform
• Excellent time management and prioritisation skills
• Excellent interpersonal skills, with strong written/verbal communication skills
• Ability to multi-task – Job requires double-checking orders for accuracy and being careful about detail
• Strong attention to detail
• Superior customer service attitude
• Experience with order management software or the ability to learn order management software
• The physical ability to stand, crouch, and lift objects throughout a standard workday

Benefits

• Competitive Salary
• Flexible working schedule with opportunity for remote work
• 20 days Annual leave
• Health Insurance
• Company contributed Pension Plan
• Opportunities for paid industry events and conferences