Customer Experience Executive at WorkCentral Nigeria

About the job

• The Customer Experience Executive plays a crucial role in creating a positive first impression for our organization and ensuring the smooth operation of facilities and resources.
• We are seeking an individual who is customer-focused, organized, and capable of handling a variety of tasks in a fast-paced environment.
• If you meet these qualifications and are eager to contribute to our team, we encourage you to apply.
• This position requires a unique schedule of working 6 days a week.

Greet Visitors:

• Warmly welcome and assist visitors to the organization.
• Provide Information About The Company And Its Activities.

Answer and Direct Phone Calls:

• Manage the main phone line, answer calls, and direct them to the appropriate staff members.
• Take messages and relay important information to the relevant parties.

Manage Front Desk Operations:

• Maintain a tidy and organized reception area.
• Monitor and ensure the security of the front desk.

Facilities and Resources Management:

• Oversee the usage of meeting rooms, ensuring they are well-maintained and equipped.
• Manage office supplies and coordinate with the appropriate personnel for restocking.

Administrative Support:

• Assist in various administrative tasks, such as sorting mail, managing appointments, and coordinating meetings.
• Provide support to other departments as needed.

Issue Visitor Passes:

• Issue visitor badges and ensure that visitors sign in and out of the premises.

Receive and Route Deliveries:

• Accept and sign for deliveries, then notify the appropriate staff members of their arrival.

Handle Customer Inquiries:

• Address general inquiries from customers and provide basic information about products or services.

Maintain Visitor Log:

• Keep a log of all visitors, including their purpose of visit and the staff member they are meeting.

Collaborate with Other Departments:

• Work closely with other departments to ensure smooth communication and coordination.
• RequirementsMinimum of a high school diploma; additional qualifications in Office Management or a related field is a plus.
• Proven experience as a Front Desk Officer and Customer Experience or in a similar role.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Ability to multitask and prioritize tasks effectively.
• Professional appearance and demeanor.