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  • Posted: Mar 22, 2023
    Deadline: Mar 30, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Éclat HR is a progressive Human Resource Management Firm with its Headquarters in Abuja, Nigeria. We are a team of professionals from various field of study who have come together to build ECLAT HUMAN RESOURCE CONSULTING serving clients across the nation. Our portfolio represents a team of problem solvers. Our team represents a diverse spectru...
    Read more about this company


    Customer Experience Executive

    *Preferably Female for Gender balance.


    The ideal candidate will (but is not limited to):

    • Coordinate effective professional communication with external parties such as clients, consultants, etc.
    • Deliver a comprehensive service to enquiring customers.
    • Delegate certain customer inquiries to specific teams.
    • Display leadership in client hospitality which exemplifies excellent customer service.
    • Create a positive atmosphere for guest relations.
    • Develop feedback surveys.
    • Develop business proposals for prospective clients.
    • Developing easy and modern means of reporting in form of templates.
    • Maintain and managing technical files and records in an organized manner.
    • Provide services that are above and beyond for customer satisfaction and retention.
    • provide guidance, feedback, and individual coaching when needed.
    • Manage a large number of incoming calls and emails in a polite and friendly manner.
    • Manage customer accounts.
    • Keep records of customer interaction and details of actions taken.
    • Generate sales leads, and building sustainable relationships where necessary.


    • Bachelor’s Degree in Business Management, Communication or a related field.
    • 2-3 years relevant work experience as Customer Service Manager or similar role.
    • Expert level in written and verbal communication skills.
    • High level of integrity, professionalism, innovation, and creativity.

    Required Competencies:

    • Excellent communication and interpersonal and relationship-building skills.
    • Must be able to maintain the confidentiality of the business and other matters.
    • Exceptional time management and organizational skills.
    • Accuracy and keen attention to detail.
    • Good organization and time management skills.
    • Proficient in Microsoft Office.
    • Ability to liaise and communicate with clients directly.
    • Computer literacy in order to type up reports, results and details of customer interaction.
    • A thorough knowledge of the product or service the company they work for is offering.
    • Administrative skills.
    • Well-presented and professional appearance.
    • Strong written and verbal communication skills.
    • Comfortable multi-tasking and prioritizing tasks without guidance.

    Note:  Only shortlisted candidates will be contacted.

    Application Closing Date:  30th March 2023.

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

    Build your CV for free. Download in different templates.

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