Customer Experience & Community Lead at Novo Developers

Job Summary

• Are you passionate about creating exceptional customer experiences and building thriving communities?
• Do you excel at fostering relationships, enhancing customer satisfaction, and driving customer loyalty? If so, we invite you to join our team.

Key Responsibilities

• Develop and implement customer experience strategies that enhance client satisfaction and loyalty.
• Serve as the primary point of contact for customer inquiries, concerns, and escalations.
• Build, manage, and engage the company's client and investor communities across online and offline platforms.
• Design and execute customer engagement, retention, and referral programs.
• Gather customer feedback and provide actionable insights to improve products, services, and processes.
• Coordinate customer onboarding and ensure a seamless client journey from inquiry to post-purchase support.
• Organize community events, webinars, client appreciation programs, and networking activities.
• Monitor customer satisfaction metrics and prepare regular reports for management.
• Collaborate with sales, marketing, and operations teams to ensure a consistent and positive customer experience.

Requirements

• Bachelor's Degree in Customer Service, Marketing, Communications, Business Administration, Public Relations, or a related field.
• 3–5 years of experience in customer experience, customer service, community management, client relations, or a similar role.
• Strong interpersonal, communication, and relationship management skills.
• Excellent problem-solving and conflict-resolution abilities.
• Experience managing online communities and customer engagement platforms.
• Strong organizational and project management skills.
• Ability to analyze customer feedback and implement improvement initiatives.
• Experience in real estate, hospitality, financial services, or a customer-centric industry is an added advantage.