Customer Experience Associate at Darey.io

JOB SUMMARY: 

We are looking for a driven and passionate Client Experience Associate to join our growing team!  As a Customer Experience Associate, you will act as a point of contact, provide product/service information, ensure periodic check-in calls with learners, respond to inquiries, onboard new learners and efficiently address any issues that our learners might face.  A great candidate for this role will be able to provide the highest service standards, respond quickly to clients, and boost customer satisfaction. 

If you have excellent communication skills, are enthusiastic, and enjoy assisting people – we want to get to know you! 

Job Description 

This role is to ensure excellent end to end customer relationship management over all communication channels - emails, phone calls, and chats  

• Maintaining a positive, empathetic, and professional attitude toward our learners at all times. 
• Train and conduct orientation for new learners as required. 
• Responding promptly to learner's inquiries and bookings for one-on-one technical support. 
• Ensuring and conducting periodic check-in calls with learners to evaluate their learning experience, learning needs and document feedback as necessary. 
• Communicating with learners through the various established channels of communication. 
• Acknowledging and resolving learners' complaints and requests. 
• Keeping records of customer interactions, transactions, comments, and complaints. 
• Communicating and coordinating with colleagues as necessary. 
• Providing feedback on the efficiency of the customer service process. 
• Ensure customer satisfaction and provide professional customer support. 

Job Requirements: 

• At least 2 years experience working in customer support. 
• Strong phone contact handling skills and active listening 
• Familiar with CRM systems and practices 
• Excellent communication and presentation skills.