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We are a Total Real Estate Solutions Company with operations in more than 10 African Countries and certified to international standards (ISO 9001:2015) by UKAS.
Role Summary
We are currently looking to hire a highly analytical and customer-focused professional to join our team as a Customer Experience Analyst. S/he will be pivotal in analyzing customer data, feedback, and interactions to identify opportunities for improving the overall customer experience. This position requires a keen understanding of customer behavior, strong analytical skills, and the ability to collaborate cross-functionally to drive positive changes.
Responsibilities
Data Analysis
Feedback Collection and Analysis
Customer Journey Mapping
Root Cause Analysis
Performance Metrics
Cross-Functional Collaboration
Qualifications
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