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Esosa Food Systems and Innovations Limited - We are a key baking company with innovative baked products and services. We produce high quality baked goods under hygienic conditions using the most modern facilities.
JOB OVERVIEW:
The Customer Engagement Officer plays a crucial role in enhancing customer satisfaction, loyalty, and retention through effective communication, relationship building, and problem resolution. This position involves interacting with customers across various channels to address inquiries, provide assistance, and gather feedback to improve overall customer experience.
KEY RESPONSIBILITIES:
Customer Interaction:
Relationship Building:
Order Management:
Feedback Collection:
Customer Outreach:
Documentation and Reporting:
Qualifications and Skills:
REMUNERATION AND BENEFITS:
WORK HOURS:
Interested and qualified candidates should forward their CV to: corporate@esosafoodsystems.com using the position as subject of email.
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