Customer Center Agent at Strada Media

Reports to: Client Service Manager

About the Role

• The candidate will be responsible for inbound and outbound calls, tele-marketing, live chats, and general client management for the delivery of business objectives.

Duties and Responsibilities
Essential duties / key job roles and responsibilities include but are not limited to the following:

• Answer courteously inbound calls.
• Respond to customer inquiries.
• Generate customer interest in the services offered by the company.
• Provide personalized customer service by responding to the needs of the customers.
• Ensure feedback from the customer to further improve the customer services.
• Manage and update customer databases with the status of each customer.
• Work with other departments for client on request from client.
• Provide customers with proposal and information packages on services.
• Any other duty as may be assigned.

Qualifications

• Minimum of OND in related field.
• 1-3 years of relevant experience.
• Previous experience in a customer support/call center agent role.

Knowledge:

• Excellent data entry and typing skills
• Knowledge of customer service practices and principles
• Proficiency in relevant computer applications

Skills:

• Superior listening skills
• Verbal and written communication skills
• Creative and Innovative skills
• A good team player
• Time management skills
• Good Interpersonal Relationship

Attitude:

• Attention to detail
• Results orientation
• Sound ethics and integrity
• Ability to be flexible and adaptable
• Ability to work under pressure and minimal supervision.

Salary
N50,000 / month with call allowance.