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  • Posted: Sep 21, 2023
    Deadline: Not specified
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    UP® otherwise known as Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.
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    Customer Care Specialist (OND Only)

    The service recovery team is expected to resolve all of the following issues within the agreed SLA with customers and within the organization for a splendid customer experience.

    POS SETTLEMENT RECOVERY TEAM

    • Merchant Report/settlement report request (Banks and Merchant).
    • Reconciliation complaints from merchant and banks.
    • Merchant deposit bank report reconciliations
    • POS Settlement

    DISPUTE/ATM SETTLEMENT RECOVERY TEAM

    • Confirm settlement of ATM settlement.
    • Resolves issues raised from charge-back/reversals
    • Reconcile all report discrepancies based on ATM settlement reports.

    ISSUING RECOVERY TEAM

    • ITC SUPPORT
    • Adhoc request for issuing report
    • Change request on account to cards
    • Urgent blocking of stolen cards

    Method of Application

    Interested and qualified? Go to Unified Payment Services Limited on forms.gle to apply

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